Shipping policy

Last updated 29 September 2026

Where we deliver at the checkout rate

Our published freight rates cover metropolitan and CBD areas of Sydney, Melbourne, Brisbane, Adelaide and Perth. Checkout will show a freight charge for eligible postcodes before you pay.

Everywhere else

Regional areas, Canberra, Darwin, Tasmania, the Gold Coast, the Sunshine Coast, the Blue Mountains and the Hawkesbury are quoted individually. Orders above $15,000 ex GST, acoustic pods, Indigenus planters and custom products are also quoted individually. Use the enquiry form or contact us and we will confirm freight before you commit.

What delivery includes

Delivery is to a ground floor loading dock or equivalent kerbside access during business hours. Carrying goods up stairs, into lifts or to a room of choice, assembly, installation and packaging removal are not included and can be quoted separately. Please tell us at the time of order about any access restrictions, dock or lift booking requirements, site inductions or delivery windows.

Lead times

Lead times are shown on product pages where available and are confirmed when we accept your order. Stocked items are usually dispatched faster than items made to order. We will contact you if a lead time changes.

Receiving your delivery

Someone needs to be available to receive the delivery. Please check the goods on arrival and note any visible damage on the carrier's delivery paperwork, then tell us within 2 business days with photos. If a delivery cannot be completed because the site is not accessible or no one is available, redelivery and storage may be charged at cost.