Privacy policy

Last updated 29 September 2026

Binowee Group Pty Ltd (ABN 19 681 711 268) ("Binowee Group", "we", "us") supplies and installs commercial furniture and provides circular economy services. This policy explains how we handle personal information collected through binoweegroup.com.au and in the course of doing business with us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you place an order: your name, business name, email address, phone number, billing and delivery addresses, and order details. Card payments are processed by our payment provider and we do not receive or store your full card number.

When you send an enquiry or request a quote: your name, email address, phone number, organisation, organisation type, the products and quantities you are interested in, delivery postcode, and anything you write in the message field.

When you subscribe to updates: your email address.

When you browse the site: technical information such as IP address, browser and device type, pages viewed and referring site, collected through cookies and similar technologies.

We collect personal information directly from you wherever we can. If you give us information about someone else, such as a site contact for delivery, please make sure they know you have done so.

Why we collect it

We use personal information to respond to enquiries and prepare quotes, process and deliver orders, arrange installation and site access, manage warranty and after sales service, keep business records, send updates you have asked for, and run and secure the website, including detecting spam and automated abuse. We do not sell personal information.

Who we share it with

We share personal information only as needed for these purposes, with:

our ecommerce platform (Shopify), which hosts the website, processes orders and stores customer records
our customer relationship management system (HubSpot), where enquiries and quote requests are recorded
Cloudflare, which carries enquiry form submissions to our systems and provides the Turnstile check that screens out automated submissions
payment providers, to process payments
freight carriers, installers and suppliers who deliver, install or service your order
our professional advisers, and government bodies where the law requires it.

We may also share information with Design Nation, a shareholder in Binowee Group that supports the delivery of some projects, where that is needed to deliver your order or project.

Overseas disclosure

Some of the service providers above store or process data outside Australia, including in the United States, Canada and the European Union. We take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.

Cookies and analytics

The site uses cookies needed for the cart, checkout and security, and analytics cookies that tell us how the site is used. You can block or delete cookies in your browser settings. Some site features, including checkout, may not work without them.

Marketing

We send marketing emails only where you have subscribed or where the Spam Act 2003 (Cth) otherwise allows. Every email includes a way to unsubscribe.

Security and retention

We store personal information with reputable providers that use encryption and access controls, and we limit access to staff and contractors who need it. We keep information for as long as we need it for the purposes above and for our legal and tax record keeping obligations, then delete or de-identify it.

Access, correction and complaints

You can ask for access to, or correction of, the personal information we hold about you by emailing sales@binoweegroup.com.au or writing to Binowee Group, Level 1, 100 George Street, Redfern NSW 2016. We will respond within 30 days.

If you have a concern about how we have handled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.